Anatolian Arms reserves the right to not cancel any order that a customer has placed due to the nature of manufacturing specifically for each individual customer. This can and will be at the discretion of Anatolian Arms Staff. When placing an order with Anatolian Arms for ANY item a minimum deposit is required. To be set by Anatolian Arms at the time of the order up to include the entire cost of the order. Additional funds may be deposited towards the invoice at any time.
Custom made products
When placing any type of prepayment or deposit with Anatolian Arms and for any reason the customer needs to cancel said order the customer will be charged a minimum of 45% to 75% cancellation fee. There will be no exceptions to this policy.
This cancellation fee covers many expenses that Anatolian Arms incurs which include but are not limited to time spent by employees processing said order, supply costs incurred during processing of the order and the restocking of parts ordered from suppliers specifically for your order or any raw material made into a product that cannot be used for another project.
Mass Produced Products
Any cancellation of a mass produced product will have a $40.00 dollar cancellation fee or 10% whichever is greater.
- Orders may be cancelled within 48 hours after they were placed. We will do our best to accommodate your request after 48 hours, but please note once your order has begun to process in our facility(s) we are unable to cancel. Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.
- Orders cannot be cancelled after they have been shipped. If you need to cancel an order after it shipped, please refer to our Return Policy.
Shipping expenses are non-refundable.
In addition a 4% credit card fee is charged to Anatolian Arms when a credit card is used for payment and another 4% fee credit card fee is charged when a refund is issued for an order.
If any customer initiates a chargeback for any reason a $250.00 fee will be due at the time of the chargeback to cover arbitration and processing fee’s associated with a chargeback.